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Case Histories
Administrative Services | Custodial
Services | Facility
Management | Fleet Management
Food Services | Supply
Chain Management
Administrative
Services at the Air Force Personnel Center
Since October 1999, our AbilityOne nonprofit
agency (NPA) has been performing services with
the Automated Records Management System (ARMS)
within the Air Force Personnel Center (AFPC)
at Randolph AFB, TX. One hundred and four current
employees provide administrative support services
on this critical project.
AFPC had an additional need for personnel administrative
support services consisting of maintaining Air
Force civilian personnel records, administrative
support, postal operations, military and civilian
recognition program, military records management
and promotion board support, Freedom of Information
Act (FOIA)/Privacy Act (PA) request processing,
administrative records file plans management
and forms management.
The following is a synopsis of our service by
area:
Civilian personnel records consist of
checking civilian personnel records in
and out of filing location, scanning
and profiling of hard copy and electronic
documents for over 83 bases in an electronic
filing system, and maintaining older
hard copies of personnel records.
Administrative support consists of acquiring
administrative supplies for civilian personnel
folder maintenance, picking up and delivery
of mail for each section, transmitting and
receiving messages to Air Force locations as
needed.
Postal operations consist of processing of
incoming and outgoing mail which includes official
and accountable mail, and transmitting and
receiving Defense Messaging Systems electronic
messages.
Military and civilian recognition program
consists of ensuring timeliness and completeness
of awards, decorations, trophies, plaques,
decorations, and certificates submitted for
recognizing military and civilian employees
through board process for award determination.
Military records management and promotion
board support consists of checking in and out
officer and senior NCO records to customer,
maintaining and updating records, creating
records for promotion board review, copying
records for customers, and preparing records
for shipping as needed.
Freedom of Information Act (FOIA)/Privacy
Act (PA) request processing consists of receiving
requests for information under the FIOA/PA,
must be knowledgeable of case law, processing
FOIA appeals, collection of fees for FOIA,
requests processed, and certification of systems
requiring FOIA/PA information.
Administrative records file plans management
consists of ensuring administrative files for
all offices in the Personnel Center have proper
file plans, training of personnel for maintaining
file plans, storage and disposition of records,
and performing staff assistance visits to offices
where file plans are located.
Forms management consists of administrative
form designing from an existing or new requirement,
maintaining record sets for developed/redeveloped
forms, and preparing reports on form development.
Additionally, our NPA was asked to take on the
Worldwide Locator Service for the Air Force Personnel
Center at Randolph AFB. The Worldwide Locator
Service is an administrative service function
that allows individuals to call into the Air
Force Personnel Center to locate active duty
or retired military personnel.
Administrative
Services from AbilityOne >
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Custodial
Services at NASA Goddard Space Flight Center,
Greenbelt, MD
Contract Start Date: April 30, 1997
Nonprofit Agency Provider: Melwood Horticultural
Training Center
Current Contract Value: $3.5M
Number of Employees: 58
Number of Facilities Cleaned: 84
Cleanable Space: approximately 1,806,771
Square Feet
Melwood provides all supervision, personnel
and labor, supplies and materials, tools, equipment,
communication devices, transportation and fuel,
and management strategies necessary to carry
out effective and comprehensive custodial services
at the Goddard Space Flight Center (GSFC). The
term “custodial services” applies to all designated
spaces at the Center, including but not limited
to offices, laboratories, computer rooms, hallways
and stairs, entrances, lobbies, restrooms, kitchens,
loading docks, storage areas, mechanical rooms,
elevators, sidewalks, exterior courtyards and
exterior areas immediately adjacent to buildings.
A combination of scheduled and government-ordered
special services comprises the service requirement.
Custodial Services at U.S. Naval Station, Great
Lakes, IL
Contract Start Date: March 30, 2001
Nonprofit Agency Provider: Ada S. McKinley
Community Services, Inc.
Annual Current Contract Value: $2.4 M
Number of Employees: 47
Number of Buildings Cleaned: 98
Number of Customers Served via the Naval
Station Contract: 14
Ada S. McKinley is responsible for all aspects
of the custodial service for Naval Station Great
Lakes, managing janitorial services to ensure
that facilities are clean, sanitary, and professional
in appearance.
Custodial
Services from AbilityOne >
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Facility
Management at Los Angeles Air Force Base
At the Los Angeles Air Force Base, AbilityOne
provides all personnel, equipment, tools, uniforms,
materials, vehicles, supervision and other services
to perform the Civil Engineering Mission. This
includes real property maintenance, customer
service, military family housing maintenance
(MFHM), grounds maintenance and computer support.
We also provide all necessary supervision, personnel,
supplies and equipment required to perform all
of the MFHM services on base for 645 homes at
LA Air Force Base and Fort MacArthur, including
single-family homes, unattached quarters and
dormitories. AbilityOne Services at Los Angeles
Air Force Base include:
- Self-help store management and staffing
- Inventory Management: consumable, non-consumable,
appliances, parts, tools and government and/or
contractor furnished equipment
- Change of Occupancy Maintenance
- Quality Control, Maintenance Management
- Service Call System, Recurring Inspections
- Appliance Repair, Replacement and Storage
- Locksmith and Key Control Services
- Exterior and Interior Walls
- Flooring: Repair and Replace
- Exterior Fixtures or Structures: Repair and
Replace
- Off-base housing referral, relocation service,
furnishings management and dormitory services
- Housing Management: occupancy, assignment,
and termination of military family housing
(MFH), leased housing, unaccompanied housing
and general officer quarters (GOQ)
Base Operation and Support:
- Storm water systems including risers,
inlets, catch basins, sump pumps, surge
tank, perforated sub-drains, oil/water
separators and piping
- Diesel generators, gas generators, automatic
transfer panels and all associated mechanical/electrical
systems
- Water distribution systems including distribution
mains, arterial mains, water treatment equipment,
water storage tanks, all associated controls,
water lines, valves, underground irrigation
systems, non-potable/reuse systems, underground
and above ground fire suppression system
- Meter reading as required
- Sanitary sewer system including sanitary
sewer lines, lift stations, main connections,
septic tank systems, oil/water separators,
and grease traps
- Natural and compressed gas systems including
piping, valves, regulators, meters, and pressure
vessels
- Overhead and underground electrical distribution
systems, substations, switching stations, electrical
vaults, exterior lights, meters, low voltage
electrical wiring, devices, electrical equipment,
lightning protection, seasonal decorative lighting,
all building interior electrical and lighting
systems and grounding systems
Facility
Management Services from AbilityOne >
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Fleet Management
at Tinker Air Force Base, OK
Contracted since: June 2006
This nearly $5 million contract provides comprehensive
management of the base’s fleet operations including
scheduled maintenance of 450 tactical vehicles
and more than 800 general-use vehicles (sedans,
pickups, forklifts, emergency response vehicles,
cranes and buses).
Additionally, AbilityOne
provides cargo movement on and off base, towing
and recovery of vehicles on base and within 75
miles of the base, taxi service on and off post,
management of command vehicles, flight line services,
management and operation of the vehicle registration/drivers
license office, management and operation of the
base fuel facilities, management and coordination
of car-washing services, and management of GSA
fleet vehicles.
Fleet Management at Ft. Riley Army Base, KS
Contracted since: January 2007
AbilityOne provides all repair and maintenance
services for nearly 1400 non-tactical vehicles
and pieces of support equipment. The largest
customer at this location is the GSA Transportation
Motor Pool. AbilityOne also provides services
to other GSA customers coming in from out of
town such as the 91st Division Training Support
Brigade from Ft. Carson, CO.
For GSA, AbilityOne
oversees all aspects of scheduled maintenance,
unscheduled repair, vehicle washing, vehicle
marshalling, emergency service, parts supply
management and warranty work coordination (excluding
windshield and glass repair, and onsite warranty
and body work).
Fleet Management at Ft. Lewis
Army Base, WA
Contracted since: September 2002
This $17 million contract handles scheduled
and unscheduled maintenance services on 13,000
pieces of equipment annually, performs fleet
maintenance and repair and analyzes work performance.
The maintenance operations take place in fourteen
different shop facilities. In a “surge” mode,
the AbilityOne team can include 300 employees
working two shifts to service, repair and maintain
equipment in the highest state of combat readiness
for these special assignments:
- Stryker Brigades: Stay behind (equipment
left behind) and Reconstitution (equipment
returning from deployment)
- National Guard and Reserve: Mobilization
(units preparing for deployment) and Demobilization
(units returning from deployment)
- Satellite Unit Support: Assist unit maintenance
personnel
AbilityOne employees have also participated
in a Department of Labor-approved journeyman
training program in Installation Vehicle Maintenance
on 105 various models of tactical and non-tactical
equipment through this contract. Individuals
are encouraged to participate in the company's
apprenticeship program and are supported in every
aspect of reaching their goals of obtaining a
Journeyman Diesel Mechanic rating status. For
these maintenance operations, AbilityOne manages
parts inventory of more than 2,000 lines totaling
nearly $1 million.
Fleet Management at Ft. Hood Army Base, TX
Contracted since: August 2001
Through this contract, AbilityOne supports recovery,
service and launch of a variety of aircraft,
including Air Force One. We also maintain the
airfield’s vehicle fleet and ground support generators.
The contract is valued at over $1.4 million.
Fleet Management at Brooks AFBI Air Force Base,
TX
Contracted since: October 2001
AbilityOne provides motor pool and shuttle
bus services at Brooks AFB. The motor pool consists
of about 30 vehicles; the shuttle services includes
10-15 44-passenger buses and 7- and 9-passenger
vans.
Motor pool services include management
and administrative support, fleet management
activities that require maintenance/repair actions,
vehicle dispatching, vehicle presentation and
more.
Fleet Management at U.S. Border
Patrol, El Centro, CA
Contracted since: July 1998
AbilityOne washes and details U.S. Customs
and Border Patrol’s vehicles in harsh heat and
salt air environment to ensure maintenance and
marketability. We also furnish the vehicle washing
materials and equipment to ensure compliance
with environmental laws and specifications.
Fleet Management
Services from AbilityOne >
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Food Services
at Ft. Hood Army Base, TX
Contract Start Date: May 22, 1998
Nonprofit Agency Provider: Professional
Contract Services, Inc. (PCSI)
Current Contract Value: $15.8M
Number of Employees: 169
Number of Facilities Managed: 12
Number of meals served daily: 6,800
PSCI is responsible for complete operation
of post-wide full food service and dining facility
attendant support services within 12 dining facilities
operated between North Food Hood, Main Fort Hood
and West Fort Hood. Responsibilities include
facility management, food procurement, receiving,
storage, menu planning, food service standards
management, cooking, baking, meal service, dining
room attendant services, and equipment cleaning,
sanitizing and upkeep.
Food Services at Great Lakes Naval
Training Center, Great Lakes, IL
Contract Start Date: May 8, 1998
Nonprofit Agency Provider: Goodwill Industries
of Southeastern Wisconsin, Inc.
Annual Current Contract Value: $88.1M
Number of Employees: 1,391
Number of Facilities Managed: 22
Number of meals served daily: 26,600
Goodwill Industries is responsible for all
aspects of food service for the Recruit Training
Command and Training Support Command for Naval
Station Great Lakes, managing food preparation,
service, food service attendant, purchasing and
logistics support requirements.
Food Services at FBI Training Academy, Quantico,
VA
Contract Start Date: December 1, 2006
Nonprofit Agency Provider: ServiceSource,
Inc.
Current Contract Value: $5.7M
Number of Employees: 43
Number of Facilities Managed: 5
Number of meals served daily: 1,370
ServiceSource, Inc. is responsible for providing
Full Food Service and catering functions for
the FBI training academy complex, to include
menu planning, purchasing, food preparation and
dining attendant services.
Food Services
from AbilityOne
>
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Supply Chain
Management and Warehouse Services at U.S. Army: Fort Drum, NY
- Manage, operate and control CIF operations
- Inventory responsibility of $90,000,000
- Maintain Installation Supply Module (ISM)
- Conduct semi-annual inventory cycle counts
Supply Chain Management and Warehouse Services
at
U.S. Army: Fort Lewis, WA
- Manage, operate and control CIF operations
- Issue and turn-in volume of 2.3 million items
annually
- Monitor and maintain inventory integrity
of $180,000,000
- ISO 9001:2000 and ISO 14001 certified
Supply Chain Management and Warehouse Services
at
U.S. Army: Fort Hood, TX
-
Operate class III warehouse and distribution
activity
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Process, warehouse and distribute
over 66,000 items
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Operate 14 specific supply support
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Manage class II, III (P), VII and
IX supplies
Supply Chain Management and Warehouse Services
at
Defense Supply Center Philadelphia (DSCP)
- Manage DSCP, Virtual Prime Vendor,
Depot Operations
- Operate 300,000 sq. ft warehouse
- Serve as virtual prime vendor shipper for
the U.S. Navy and Coast Guard
- Manage $20 million in inventory and 4,500
active stock numbers
- Perform kitting for the cold weather gear
needs of the Navy and Coast Guard
Supply
Chain Management and Warehouse Services
from AbilityOne >
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Government Award for Services – Military
Locations in Multiple U.S. States/Territories
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Government Award for Services – Civilian
Inside One U.S. State/Territory
Watch Video
Government Award for Services – Civilian
Locations in Multiple U.S. States/Territories
Watch Video
Government Award for Products
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